Guest Experience & Front Desk Manager

Tapestry Conshohocken; Raleigh (NC); On-site; USD 45,000 - 61,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

ST/LT disability options

401K options

Tuition assistance

Discounted room rates at Concord owned

Training & development

Career advancement opportunities

Job summary

Concord is hiring a Front Office Manager in Raleigh, NC to lead the front desk and guest services, ensuring satisfaction and adherence to brand standards. The role oversees staff training, revenue-related tasks, and daily hotel operations.

The position emphasizes guest-first service, staffing effectiveness, and collaboration with management to maintain high-quality experiences and performance metrics in a full-time hotel environment.

Qualifications

• Must be available for all shifts.
• Be courteous and respectful to guests, clients, co-workers.
• Know hotel operations and brand standards.

Responsibilities

• Maintains guest service as the driving philosophy of the hotel.
• Is committed to making every guest satisfied.
• Ensures all hotel staff are trained to meet standards.
• Develops added value customer service programs.
• Empowers hotel staff to deliver guest service.
• Acts as manager on duty for hotel and front desk operations.
• Leads front desk operations and check-in/check-out procedures.
• Participates in revenue management calls as needed.
• Produces accurate financial reports on time.
• Collaborates with General Manager and Sales to generate new business.

Skills

Guest service

Front desk operations

Staff training

Revenue management

Job description

Concord is hiring a Front Office Manager in Raleigh, NC to lead the front desk and guest services, ensuring satisfaction and adherence to brand standards. The role oversees staff training, revenue-related tasks, and daily hotel operations.

The position emphasizes guest-first service, staffing effectiveness, and collaboration with management to maintain high-quality experiences and performance metrics in a full-time hotel environment.