Guest Services Clerk - Front Desk (Part-Time)

AC North Hills Raleigh; Raleigh (NC); On-site; USD 18,000 - 23,000; Part time

Job summary

Concord Hospitality is seeking a Front Desk Clerk to provide warm, responsive guest service at our on-site Raleigh property. This role places you at the hub of guest interaction, ensuring a smooth and memorable stay through proactive communication and attentive service.

The ideal candidate is customer-focused, reliable, and capable of handling guest requests with professionalism while collaborating with team members across departments.

Qualifications

• Front desk role requires hospitality and guest interaction.
• Strong communication and proactive service mindset are essential.

Responsibilities

• Assist guests efficiently, courteously and professionally.
• Maintain high level of service and hospitality.
• Address guest concerns promptly to satisfaction in a timely manner.
• Handle guest charges and payments following cash handling procedures.
• Manage guest mail and messages with privacy and professionalism.
• Know hotel brand programs and promotions to assist guests.
• Communicate effectively with other departments about guest comments and concerns.
• Respond to incoming calls, visitors, and team needs at the front desk.
• Be knowledgeable of hotel safety and emergency procedures.

Skills

Customer service

Communication skills

Job description

Concord Hospitality is seeking a Front Desk Clerk to provide warm, responsive guest service at our on-site Raleigh property. This role places you at the hub of guest interaction, ensuring a smooth and memorable stay through proactive communication and attentive service.

The ideal candidate is customer-focused, reliable, and capable of handling guest requests with professionalism while collaborating with team members across departments.