Front Desk & Guest Experience Specialist

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Disability coverage

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises seeks a Front Desk Clerk or Guest Services Clerk to be the hub of guest interactions at our Raleigh hotel. You will greet guests, assist with needs, and help ensure a memorable stay.

We value proactive, responsive and caring team players. This full-time role offers competitive wages, benefits, training, and opportunities for advancement within a company culture that prioritizes quality, integrity and guest satisfaction.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality Enterprises seeks a Front Desk Clerk or Guest Services Clerk to be the hub of guest interactions at our Raleigh hotel. You will greet guests, assist with needs, and help ensure a memorable stay.

We value proactive, responsive and caring team players. This full-time role offers competitive wages, benefits, training, and opportunities for advancement within a company culture that prioritizes quality, integrity and guest satisfaction.