Front Desk & Guest Experience Associate

Newport Hospitality Group; Columbia (SC); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Insurance (health, dental, vision, etc

Paid time off (vacation, sick leave, &

401K retirement plan

DailyPay: Access your earned wages

Special team member hotel rates for旅行

Job summary

Newport Hospitality in Columbia, SC is seeking a Guest Service Representative to provide exceptional front desk service, greet guests warmly, and ensure a seamless check-in and check-out experience. You will answer questions, share local information, and collaborate with team members to uphold high guest satisfaction.

The role emphasizes strong customer service, clear communication, and accurate record-keeping, with shifts from 7am-3pm or 3pm-11pm and weekend availability, including Sundays.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous experience in a customer-facing role is a plus.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Customer service

Communication

Attention to detail

Fast-paced work

Customer-facing experience

Shift flexibility

Weekend availability

Job description

Newport Hospitality in Columbia, SC is seeking a Guest Service Representative to provide exceptional front desk service, greet guests warmly, and ensure a seamless check-in and check-out experience. You will answer questions, share local information, and collaborate with team members to uphold high guest satisfaction.

The role emphasizes strong customer service, clear communication, and accurate record-keeping, with shifts from 7am-3pm or 3pm-11pm and weekend availability, including Sundays.