Front Desk Guest Experience Specialist

ASH People LLC; New Orleans (LA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Voluntary Long-Term, Short-Term, Life,

Disability Plans

Pet Insurance

401(k) with employer match up to 4%

Paid time off

Louisiana paid sick leave

Ash Hotel & F&B discounts

Job summary

ASH Hotels is seeking a Front Desk Agent in New Orleans to warmly welcome guests and manage check-ins/outs with precision. You will coordinate with housekeeping and maintenance, handle payments, and maintain accurate guest records.

Responsibilities include resolving guest requests promptly, staying informed on room types and rates, and ensuring a professional, discreet demeanor during busy periods. This role offers flexible scheduling and hotel industry benefits.

Qualifications

• Prior experience in hotel front desk, guest services, or a related hospitality role preferred.
• Clear, professional communication, in person and over the phone.
• Comfort with property management systems, or the ability to learn one quickly.
• A close eye for detail and accuracy, particularly with payments and reservations.
• The composure to manage competing priorities and resolve issues without losing your footing.

Responsibilities

• Manage guest arrivals and departures.
• Check guests in and out efficiently and accurately, verifying reservation details, payment, and identification
• Assign rooms based on guest preferences, loyalty status, and availability
• Process payments, deposits, and folio adjustments correctly and in line with hotel policy
• Respond to guest requests, questions, and concerns promptly and professionally, in person and by phone
• Coordinate with housekeeping, maintenance, and other departments to resolve guest needs
• Escalate service issues to the Front Office Manager when a situation calls for it
• Keep guest profiles, reservations, and billing information accurate and up to date
• Complete shift checklists, cash handling procedures, and reporting requirements without gaps
• Stay current on room types, rates, packages, and hotel and local information guests are likely to ask about
• Maintain a professional appearance and demeanor at all times
• Handle sensitive guest information with discretion
• Support a welcoming, energetic, and organized front desk, even during high-volume check-in and check-out periods

Skills

Front desk

Guest services

Communication

PMS familiarity

Attention to detail

Multitasking

Tools

Property Management System

Job description

ASH Hotels is seeking a Front Desk Agent in New Orleans to warmly welcome guests and manage check-ins/outs with precision. You will coordinate with housekeeping and maintenance, handle payments, and maintain accurate guest records.

Responsibilities include resolving guest requests promptly, staying informed on room types and rates, and ensuring a professional, discreet demeanor during busy periods. This role offers flexible scheduling and hotel industry benefits.