Front Desk Agent: Flexible Hours & 401(k) Match

ASH (UK) Co Ltd; New Orleans (LA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability and life insurance plans

401(k) with employer match

Paid time off: 10 vacation days, 4个人l?

Louisiana paid sick leave

Ash Hotel & F&B discounts

Job summary

ASH Hotel in New Orleans is seeking a Front Desk Agent to warmly welcome guests, manage arrivals and departures, and coordinate with housekeeping and other departments. You will verify reservations, process payments, and maintain accurate guest records with a focus on exceptional service.

The role requires clear communication, strong attention to detail, and the ability to learn a property management system quickly. A flexible schedule and a professional demeanor are essential.

Qualifications

• Prior experience in hotel front desk, guest services, or a related hospitality role preferred.
• Clear, professional communication, in person and over the phone.
• Comfort with property management systems, or the ability to learn one quickly.
• A close eye for detail and accuracy, particularly with payments and reservations.
• The composure to manage competing priorities and resolve issues without losing your footing.

Responsibilities

• Manage guest arrivals and departures
• Assign rooms based on guest preferences, loyalty status, and availability
• Process payments, deposits, and folio adjustments correctly and in line with hotel policy
• Respond to guest requests, questions, and concerns promptly and professionally, in person and by phone
• Coordinate with housekeeping, maintenance, and other departments to resolve guest needs
• Escalate service issues to the Front Office Manager when a situation calls for it
• Keep guest profiles, reservations, and billing information accurate and up to date
• Complete shift checklists, cash handling procedures, and reporting requirements without gaps Stay current on room types, rates, packages, and hotel and local information guests are likely to ask about
• Maintain a professional appearance and demeanor at all times
• Handle sensitive guest information with discretion
• Support a welcoming, energetic, and organized front desk, even during high-volume check-in and check-out periods

Skills

Front desk experience

Professional communication

PMS proficiency / quick learner

Attention to detail

Calm under pressure

Tools

Property Management System (PMS)

Job description

ASH Hotel in New Orleans is seeking a Front Desk Agent to warmly welcome guests, manage arrivals and departures, and coordinate with housekeeping and other departments. You will verify reservations, process payments, and maintain accurate guest records with a focus on exceptional service.

The role requires clear communication, strong attention to detail, and the ability to learn a property management system quickly. A flexible schedule and a professional demeanor are essential.