Guest Experience Specialist - Front Desk

LE Richelieu Hotel; New Orleans (LA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Hourly pay $17

Job summary

LE Richelieu Hotel in New Orleans is seeking a Front Desk Agent to warmly welcome guests, check them in and out, and answer inquiries to ensure a smooth stay.

As the first point of contact, you will handle calls, assist guests with requests, and process payments while keeping accurate records in a fast-paced environment. Weekend and holiday shifts are expected, with cross-training provided.

Qualifications

• Excellent communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Flexibility to work weekends and holidays.

Responsibilities

• Greet and check-in/out guests in a friendly and efficient manner.
• Answer phone calls and provide information to guests.
• Assist guests with inquiries, requests, and resolving any issues that may arise.
• Process payments and maintain accurate records.

Skills

Excellent communication

Customer service

Multitasking

Organized

Weekend/holiday flexibility

Tools

Hotel software systems

Job description

LE Richelieu Hotel in New Orleans is seeking a Front Desk Agent to warmly welcome guests, check them in and out, and answer inquiries to ensure a smooth stay.

As the first point of contact, you will handle calls, assist guests with requests, and process payments while keeping accurate records in a fast-paced environment. Weekend and holiday shifts are expected, with cross-training provided.