Front Desk Guest Experience Specialist

Fairfield Inn & Suites - New Buffalo, Michigan; New Buffalo (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedules

Opportunities to grow in hospitality

Job summary

Fairfield Inn & Suites - New Buffalo, Michigan is seeking a Front Desk & Treat Shop Associate to create memorable experiences for guests. This role involves greeting guests, managing check-in/out, and ensuring guest satisfaction while supporting hotel operations.

Ideal candidates are friendly, reliable, and capable of handling basic computer tasks. Flexibility in scheduling, including evenings and weekends, is essential for this position.

Qualifications

• Reliable with flexible availability, including evenings, weekends, and holidays.
• Physically able to stand for long periods and perform light lifting as needed.

Responsibilities

• Greet guests warmly and anticipate their needs.
• Manage guest check-in/out and handle transactions.
• Conduct property walk-arounds and report safety/security issues.
• Maintain a clean, organized front desk and adjacent areas.

Skills

Guest-focused

Communication skills

Basic computer skills

Problem-solving

Job description

Fairfield Inn & Suites - New Buffalo, Michigan is seeking a Front Desk & Treat Shop Associate to create memorable experiences for guests. This role involves greeting guests, managing check-in/out, and ensuring guest satisfaction while supporting hotel operations.

Ideal candidates are friendly, reliable, and capable of handling basic computer tasks. Flexibility in scheduling, including evenings and weekends, is essential for this position.