Guest Experience Agent — Front Desk

Fairfield Inn & Suites Grand Rapids North; Walker (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Career development & training

Paid time off

Travel and hotel discounts

401(k) with company match

And more!

Job summary

Lodgco Hospitality's Fairfield Inn & Suites - Grand Rapids North is seeking a Front Desk Agent to deliver outstanding guest service at the front desk, handling registrations, payments, and guest inquiries with courtesy and professionalism.

Ideal candidates have hotel or customer service experience and can work flexible hours, including weekends. This on-site role involves multitasking across front desk, back office, and guest services to ensure a seamless guest experience.

Qualifications

• Hotel or customer service experience preferred.
• Background screening may be required.
• Valid driver’s license may be required.

Responsibilities

• Check-in and check-out guests, assign rooms, and handle special requests.
• Understand hotel operations, policies, and internal procedures.
• Know the brand’s operating systems and loyalty programs.
• Greet guests, answer phones, and relay messages.
• Maintain front desk area and assist with back office tasks.

Skills

Guest service

Cash handling

Communication

Multitasking

Flexibility

Job description

Lodgco Hospitality's Fairfield Inn & Suites - Grand Rapids North is seeking a Front Desk Agent to deliver outstanding guest service at the front desk, handling registrations, payments, and guest inquiries with courtesy and professionalism.

Ideal candidates have hotel or customer service experience and can work flexible hours, including weekends. This on-site role involves multitasking across front desk, back office, and guest services to ensure a seamless guest experience.