Front Desk Lead & Guest Experience Manager

Avion Hospitality; Georgia; On-site; USD 42,000 - 64,000; Full time

Job summary

Avion Hospitality is seeking a Front Desk Assistant Manager to assist the Front Desk Manager in operating the Front Office with attentiveness, courtesy and efficiency to maximize room revenue and occupancy. The role requires strong supervisory skills and the ability to manage guest interactions during high-pressure periods.

The candidate should have significant hotel experience, be proficient with Windows and front desk software, and demonstrate effective communication and problem solving under

Qualifications

• Minimum 5 years in hotel ops or related field.
• Must have supervisory experience.
• Proficient in Windows OS.
• Clear communication and problem solving under pressure.
• Able to analyze financial information and data.

Responsibilities

• Provide attentive, friendly guest service at the Front Desk.
• Maintain regular attendance per Avion Hospitality standards.
• Uphold brand standards and SOPs at all times.
• Assist with Front Desk interviews and annual performance appraisals.
• Maximize room revenue and occupancy by reviewing daily status and rate efficiency.
• Assist with Night Audit supervision and payroll related tasks.

Skills

Guest service

Supervisory experience

Communication

Problem solving

Education

2-year college degree + 3+ yrs

4-year college degree +1 yr

Tools

Windows proficiency

Front desk software

Job description

Avion Hospitality is seeking a Front Desk Assistant Manager to assist the Front Desk Manager in operating the Front Office with attentiveness, courtesy and efficiency to maximize room revenue and occupancy. The role requires strong supervisory skills and the ability to manage guest interactions during high-pressure periods.

The candidate should have significant hotel experience, be proficient with Windows and front desk software, and demonstrate effective communication and problem solving under