Resort Guest Experience & Front Desk Specialist

Avion Hospitality; Lexington (KY); On-site; USD 30,000 - 42,000; Full time

Job summary

Avion Hospitality is seeking a Front Desk Agent to greet and register guests, deliver outstanding service during their stay, and settle accounts at check-out. Responsibilities include making and modifying reservations, operating the hotel front desk, and providing concierge-style assistance to guests.

The ideal candidate will be friendly, detail-oriented, able to multi-task in a fast-paced environment, and comfortable handling guest inquiries, rates, and promotions while upholding brand

Qualifications

• High School diploma or equivalent required; college coursework helpful.
• Experience in a hotel or related field preferred.
• Desire to deliver outstanding customer service to guests.

Responsibilities

• Approach all encounters with guests in a friendly, service-oriented manner.
• Handle check-ins and check-outs in a friendly, efficient way.
• Answer guest inquiries about hotel services, hours, and local attractions.
• Maintain high standards of personal appearance and grooming per brand standards.
• Operate the Front Desk computer system and phone switchboard efficiently.
• Provide concierge-style assistance and coordinate with other departments.

Skills

Customer service

Communication

Multi-tasking

Detail oriented

Problem solving

Numeric skills

Listening

Teamwork

Education

High School diploma or equivalent

College coursework in related field helpful

Experience in hotel or related field preferred

Tools

Microsoft Office

Job description

Avion Hospitality is seeking a Front Desk Agent to greet and register guests, deliver outstanding service during their stay, and settle accounts at check-out. Responsibilities include making and modifying reservations, operating the hotel front desk, and providing concierge-style assistance to guests.

The ideal candidate will be friendly, detail-oriented, able to multi-task in a fast-paced environment, and comfortable handling guest inquiries, rates, and promotions while upholding brand