Guest Experience Front Office Manager

Avion Hospitality; Memphis (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

Avion Hospitality is seeking a Front Office Manager to lead the Front Desk with attentiveness and courtesy, maximizing revenue while ensuring guest satisfaction. The role requires supervising staff, conducting interviews, training, and ensuring SOP compliance.

The candidate will manage daily operations, monitor rate performance, coordinate with departments, and support corporate initiatives while maintaining brand standards and professional service.

Qualifications

• At least 5 years of progressive experience in a hotel or related field.
• Supervisory experience required.
• Proficient in Windows operating systems, company-approved spreadsheets and word processing.
• Must have a valid driver’s license from the applicable state.
• Able to convey information clearly and evaluate alternatives quickly.
• Capable of handling high-pressure situations and maintaining composure.

Responsibilities

• Respond to guest requests, problems, complaints and accidents at the Front Desk or Reservations with courtesy and follow up for satisfaction.
• Motivate, coach, counsel and discipline Front Desk personnel according to SOPs.
• Ensure compliance to brand and company training standards.
• Conduct Front Desk interviews and follow hiring procedures.
• Prepare monthly/quarterly Front Desk employee performance appraisals.
• Maximize room revenue and occupancy by monitoring status, rates and occupancy.

Skills

Supervisory experience

Windows proficiency

Communication skills

Problem solving under pressure

Financial acumen

Education

2-year college degree + 3+ years of related experience

4-year college degree + at least 1 year of related experience

5+ years progressive experience in a hotel/related field

Tools

P.B.X. console

Front Office computer system

Windows, Excel, Word processing

Job description

Avion Hospitality is seeking a Front Office Manager to lead the Front Desk with attentiveness and courtesy, maximizing revenue while ensuring guest satisfaction. The role requires supervising staff, conducting interviews, training, and ensuring SOP compliance.

The candidate will manage daily operations, monitor rate performance, coordinate with departments, and support corporate initiatives while maintaining brand standards and professional service.