Front Desk Guest Experience Specialist

Extended Stay America; Morrow (AR); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Weekly Pay

Competitive wages

Great environment

Employee Recognition

Vision Insurance

401(k) Savings Plan

Employee EAP

Employee Perks Program

Job summary

Extended Stay America is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payment in accordance with company guidelines. You will also complete front office paperwork and ensure safety procedures are followed.

responsibities include processing reservations, maintaining an organized front desk area, and promoting ESA services while providing friendly and professional service to guests and colleagues.

Qualifications

• High School Diploma or GED or equivalent experience.
• Familiarity with front desk operations and guest service
• Ability to handle payments and maintain accurate records

Responsibilities

• Assist guests, answer phones, check guests in and out, and collect payment according to guidelines.
• Process reservations and related front desk tasks, including upselling where appropriate.
• Maintain cleanliness and organization of front desk and public areas, while complying with safety policies.

Skills

English proficiency

PMS software

Safety procedures

Education

High School Diploma or GED

Tools

Property management system (PMS)

Job description

Extended Stay America is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payment in accordance with company guidelines. You will also complete front office paperwork and ensure safety procedures are followed.

responsibities include processing reservations, maintaining an organized front desk area, and promoting ESA services while providing friendly and professional service to guests and colleagues.