Front Desk Guest Experience Specialist

Generation Hospitality Group; Bozeman (MT); On-site; USD 22,000 - 32,000; Full time

Job summary

Generation Hospitality Group is seeking a Guest Service Representative in the Rooms department to be the primary point of contact for guests. This hourly, full-time role manages front desk interactions, check-in/out, and guest questions with warmth and professionalism.

You will coordinate with housekeeping and other teams, handle reservations and payments, and ensure a welcoming lobby experience in a fast-paced environment.

Qualifications

• Previous experience in customer service, front desk, or hospitality role preferred.
• Strong verbal and written communication skills in English.
• Excellent interpersonal skills with a warm, professional demeanor.
• Comfort using computers and hotel or reservation systems; ability to learn new software quickly.
• Strong organizational skills with the ability to handle multiple tasks.

Responsibilities

• Welcome guests with a friendly, efficient check-in/check-out experience and process related documentation and payments.
• Respond to guest inquiries in person, by phone, and via digital channels with accurate information.
• Handle reservations, modifications, and cancellations in the property management system.
• Coordinate with Housekeeping and Maintenance to fulfill special requests and resolve issues.
• Address guest concerns and escalate to supervisor when needed.
• Verify identification and payment methods per hotel policies and security standards.
• Maintain a clean and welcoming front desk and lobby area.
• Monitor room availability and daily arrivals/departures to optimize assignments.

Skills

Customer service

Front desk

English communication

Interpersonal skills

Computer literacy

Organizational skills

Calm under pressure

Cash handling

Punctuality

Teamwork

Education

High school diploma or equivalent

Hospitality training (bonus)

Tools

Hotel reservation system

PMS software

Job description

Generation Hospitality Group is seeking a Guest Service Representative in the Rooms department to be the primary point of contact for guests. This hourly, full-time role manages front desk interactions, check-in/out, and guest questions with warmth and professionalism.

You will coordinate with housekeeping and other teams, handle reservations and payments, and ensure a welcoming lobby experience in a fast-paced environment.