Front Desk & Guest Experience Specialist

Olympia Hospitality; Nashua (NH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401K plan

Paid time off

Earned wage access

Employee assistance program

Hotel travel discounts

Job summary

Olympia Hospitality is seeking a guest service representative in Nashua, NH. The role centers on delivering excellent customer service, handling reservations, and assisting guests with check‑in/check‑out while supporting a welcoming front desk environment.

The ideal candidate has prior customer service experience and can manage payments, inquiries, and requests with attention to detail. The position emphasizes teamwork, training, and a commitment to guest satisfaction in a values‑driven

Qualifications

• Prior customer service experience is preferred.
• High school diploma and/or equivalent work experience preferred, but not required.

Responsibilities

• Greet guests upon arrival and ensure a smooth check‑in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Olympia Hospitality is seeking a guest service representative in Nashua, NH. The role centers on delivering excellent customer service, handling reservations, and assisting guests with check‑in/check‑out while supporting a welcoming front desk environment.

The ideal candidate has prior customer service experience and can manage payments, inquiries, and requests with attention to detail. The position emphasizes teamwork, training, and a commitment to guest satisfaction in a values‑driven