Front Desk Guest Experience Specialist

KMG Hotels; Leawood (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Uniform provided

Room discount

Excellent training

Job summary

KMG Hotels in Leawood, Kansas is searching for a dedicated Hotel Front Desk Clerk. The ideal candidate will check in guests, provide information about the hotel's amenities, and handle guest complaints effectively.

You will play a crucial role in ensuring customer satisfaction and creating memorable experiences. A strong background in customer service and effective communication skills are essential. We offer competitive salary and benefits, including uniform and room discounts.

Qualifications

• Must possess basic computer knowledge for guest check-ins and management.
• Strong verbal and nonverbal communication skills are essential.
• Experience in customer service is required.

Responsibilities

• Check in guests and provide directions.
• Inform customers about amenities.
• Handle guest complaints and requests.

Skills

Computer knowledge

Communication

Customer service

Problem-solving

Education

High school diploma or bachelor's degree preferred

Job description

KMG Hotels in Leawood, Kansas is searching for a dedicated Hotel Front Desk Clerk. The ideal candidate will check in guests, provide information about the hotel's amenities, and handle guest complaints effectively.

You will play a crucial role in ensuring customer satisfaction and creating memorable experiences. A strong background in customer service and effective communication skills are essential. We offer competitive salary and benefits, including uniform and room discounts.