Overnight Front Desk Guest Experience Specialist

Loews Hotels & Co; North Kansas City (MO); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive health benefits

Paid time off

Tuition reimbursement

Team member hotel rates

Uniforms provided

Job summary

Loews Kansas City Hotel is seeking a warm, guest-focused Front Office Agent to deliver exceptional hospitality from check-in to check-out. You will combine professionalism with genuine hospitality to ensure every guest feels valued in a fast-paced environment.

Join a premier downtown property connected to the convention center, operating with a collaborative team and opportunities for growth. Training and benefits support your professional development and guest experiences.

Qualifications

• Minimum of one year guest service experience in hotel hospitality preferred.
• Experience with Property Management System, Opera preferred.
• Ability to stand and walk for long periods of time.
• Ability to work weekends, evenings, holidays as necessary/required.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest experience

Clear communication

Problem solving

Team player

Attention to detail

Tools

Opera PMS

Job description

Loews Kansas City Hotel is seeking a warm, guest-focused Front Office Agent to deliver exceptional hospitality from check-in to check-out. You will combine professionalism with genuine hospitality to ensure every guest feels valued in a fast-paced environment.

Join a premier downtown property connected to the convention center, operating with a collaborative team and opportunities for growth. Training and benefits support your professional development and guest experiences.