Guest Experience Front Desk Agent

Marriott Kansas City Overland Park; Overland Park (KS); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

Marriott Kansas City Overland Park is seeking a Front Desk Agent to be the welcoming face of our hotel. You will deliver friendly, professional service and handle guest check-ins and check-outs with accuracy.

You’ll resolve guest inquiries, offer local recommendations, and collaborate with other departments to ensure seamless stays. A High School diploma and cash handling experience are required, with flexible availability for evenings, weekends, and holidays.

Qualifications

• Customer service experience, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Strong problem-solving abilities and calm under pressure.
• Proficient with hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional guest service and create a positive first impression at check-in and check-out.
• Respond promptly to guest inquiries and resolve issues with professionalism and empathy.
• Assist guests with recommendations about local attractions, dining, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area and handle cash/credit card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Communication

Cash handling

Multitasking

Problem solving

Interpersonal skills

Flexibility

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Marriott Kansas City Overland Park is seeking a Front Desk Agent to be the welcoming face of our hotel. You will deliver friendly, professional service and handle guest check-ins and check-outs with accuracy.

You’ll resolve guest inquiries, offer local recommendations, and collaborate with other departments to ensure seamless stays. A High School diploma and cash handling experience are required, with flexible availability for evenings, weekends, and holidays.