Front Desk Guest Experience Specialist

Marriott Internationa; Kansas City (MO); On-site; USD 29,000 - 36,000; Full time

Job summary

Marriott International in Kansas City is seeking a Front Desk Agent to warmly greet guests, register arrivals, and provide outstanding service throughout their stay. You will act as the hotel operator and concierge, handle check-ins and check-outs, and ensure a smooth guest experience from arrival to departure.

The role requires familiarity with reservations, rate quotes, and local information, plus the ability to work a varied schedule and maintain brand standards.

Qualifications

• High School diploma or equivalent required; college coursework helpful.
• Experience in a hotel or related field preferred.
• Positive and upbeat personality with desire to deliver outstanding customer service.
• Ability to multitask, be detail-oriented, and problem solve for internal and external customers.
• Must convey information clearly and work well under pressure.
• Must be able to use basic arithmetic and read/write simple instructions.

Responsibilities

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming per brand standards.
• Maintain regular attendance in compliance with Avion Hospitality standards.
• Comply with Avion Hospitality policies and regulations to ensure safe and efficient operations.
• Greet and welcome all guests at the Front Desk with a warm demeanor.
• Operate the Front Desk computer system and switchboard efficiently.
• Handle requests for information, mail, and messages in a courteous manner.
• Answer inquiries about services, facilities, and hours of operation.
• Coordinate with other departments to ensure guest satisfaction and seamless service.

Skills

Customer service

Multitasking

Communication

Teamwork

Problem solving

Attention to detail

Listening skills

Education

High School diploma or equivalent

College coursework helpful

Tools

Microsoft Office

Front desk system

Job description

Marriott International in Kansas City is seeking a Front Desk Agent to warmly greet guests, register arrivals, and provide outstanding service throughout their stay. You will act as the hotel operator and concierge, handle check-ins and check-outs, and ensure a smooth guest experience from arrival to departure.

The role requires familiarity with reservations, rate quotes, and local information, plus the ability to work a varied schedule and maintain brand standards.