Guest Experience Associate — Front Desk & Service

HHM Hotels; Kansas City (MO); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Commuter Parking

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Résumé du poste

HHM Hotels is seeking a Guest Service Agent in Kansas City to greet, register and assist guests according to brand standards. You will balance accounts, handle payments and respond to inquiries while maintaining safety protocols.

Responsibilities include booking reservations, processing payments, and using PMS to communicate with guests. The role supports occupancy goals and may require weekend/evening shifts with a focus on outstanding service.

Qualifications

• High School diploma or equivalent is preferred.
• Previous customer service experience is required or preferred.
• Knowledge of PMS systems is preferred.

Responsabilités

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Connaissances

Customer service experience

PMS systems

Formation

High School diploma or equivalent

Description du poste

HHM Hotels is seeking a Guest Service Agent in Kansas City to greet, register and assist guests according to brand standards. You will balance accounts, handle payments and respond to inquiries while maintaining safety protocols.

Responsibilities include booking reservations, processing payments, and using PMS to communicate with guests. The role supports occupancy goals and may require weekend/evening shifts with a focus on outstanding service.