Guest Experience Front Desk Specialist

ARK; Kansas City (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

ARK in Kansas City, MO, is seeking a friendly Hotel Front Desk Attendant to be the first point of contact for guests, handling check-in to check-out with professionalism. You will embody the property’s vision and core values while delivering a seamless guest experience.

The role requires multitasking, guest-focused service, and the ability to balance cash and records accurately. Weekend availability and adaptability to a hospitality environment are essential.

Qualifications

• Availability to work flexible schedules, including weekends and holidays.
• Experience in hospitality or customer service is preferred but not required.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Welcome guests warmly, determine their needs, and manage the registration process.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Balance cash at the end of each shift and generate reports for the next shift.

Tools

Internet software

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

ARK in Kansas City, MO, is seeking a friendly Hotel Front Desk Attendant to be the first point of contact for guests, handling check-in to check-out with professionalism. You will embody the property’s vision and core values while delivering a seamless guest experience.

The role requires multitasking, guest-focused service, and the ability to balance cash and records accurately. Weekend availability and adaptability to a hospitality environment are essential.