Front Desk Guest Experience Specialist (Uniform & Perks)

KMG Hotels; Leawood (KS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Uniform

Great room discount

Superb training

Job summary

IHG is seeking a Hotel Front Desk Clerk in Leawood, Kansas to greet guests, check them in, and guide them to rooms using our computer systems. You will explain on-site amenities and assist with bookings.

We value strong communication and customer service, with on‑the‑job training provided; a high school diploma is typical, and a bachelor’s degree may be preferred. Uniforms and room discounts are offered as part of benefits.

Qualifications

• High school diploma required; bachelor’s degree sometimes preferred.
• Industries include sales, customer service and computers.
• Most front desk clerks receive on-the-job training in the first weeks in the position.
• A new front desk clerk may work with an experienced clerk until ready to manage tasks independently.

Responsibilities

• Check in guests using computer systems and provide room directions.
• Inform guests about on-site amenities and how to use them.
• Handle and resolve guest complaints.
• Invoice and bill guests for their stay and services used.
• Communicate with guests to understand their needs and provide the best service.

Skills

Computer literacy

Communication skills

Customer service

Problem solving

Guest relations

Education

High school diploma

Bachelor’s degree preferred

Tools

Booking software

POS systems

Job description

IHG is seeking a Hotel Front Desk Clerk in Leawood, Kansas to greet guests, check them in, and guide them to rooms using our computer systems. You will explain on-site amenities and assist with bookings.

We value strong communication and customer service, with on‑the‑job training provided; a high school diploma is typical, and a bachelor’s degree may be preferred. Uniforms and room discounts are offered as part of benefits.