Front Desk Guest Services Specialist

KMG Hotels; Overland Park (KS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Uniform provided

Room discount

Training and development

Job summary

KMG Hotels seeks a Front Desk Clerk to welcome guests, manage check-ins and check-outs, and provide information about hotel services. You’ll ensure smooth guest experiences and handle requests with courtesy and efficiency.

Responsibilities include processing payments, resolving issues, and coordinating with teams to meet guest needs while maintaining a positive first impression for all visitors.

Qualifications

• Basic computer skills used to check in guests, create invoices, and manage bookings.
• Strong verbal and nonverbal communication for guest needs.
• Customer service experience, especially in hospitality, is preferred.

Responsibilities

• Check in customers using computer programs and equipment and provide directions to rooms.
• Inform guests about on-site amenities and how to use them.
• Handle and resolve guest complaints.
• Invoice and bill guests for their stay and services used.
• Communicate with guests to understand individual needs and provide excellent service.

Skills

Computer basics

Communication

Customer service

Problem solving

Guest orientation

Knowledge of local area

Cash handling

Check-in/check-out

Education

High school diploma

Bachelor’s degree preferred

Job description

KMG Hotels seeks a Front Desk Clerk to welcome guests, manage check-ins and check-outs, and provide information about hotel services. You’ll ensure smooth guest experiences and handle requests with courtesy and efficiency.

Responsibilities include processing payments, resolving issues, and coordinating with teams to meet guest needs while maintaining a positive first impression for all visitors.