Front Desk & Guest Experience Specialist

Hilton Garden Inn Atlanta NW-Kennesaw Town Center; Kennesaw (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

Hilton Garden Inn Atlanta NW-Kennesaw Town Center is seeking a Front Desk Agent to deliver warm, efficient service at check-in/check-out and assist guests with inquiries.

You will manage reservations, coordinate with teams, handle multiple tasks, and maintain a hospitable, safe front desk environment. English proficiency and a flexible schedule, including weekends, are required.

This role emphasizes accuracy, guest satisfaction, and adherence to hotel standards.

Qualifications

• Previous customer service experience in hotel or related field.
• High school diploma or equivalent.
• Flexibility to work varying hours, including weekends and holidays.
• Proficiency in English (spoken, read, and written) is essential.
• Ability to learn quickly and excel in a fast-paced, guest-facing role.
• Strong multitasking skills and attention to detail.

Responsibilities

• Deliver outstanding customer service to guests and owners during check-ins, check-outs, and stay.
• Manage reservations and confirmations efficiently and accurately.
• Maintain organization and functionality of front desk operations.
• Handle multiple tasks with attention to detail while staying service-focused.
• Communicate with guests, team members, and other departments via phone, email, and written messages.
• Resolve guest issues professionally with a hospitable attitude.
• Provide information about hotel services, amenities, and local attractions.
• Coordinate special requests or arrangements as needed.
• Adhere to policies on cash and credit handling, safety, and security; maintain hotel standards.

Skills

Customer service

English language

Multitasking

Attention to detail

Fast learner

Education

High school diploma

Job description

Hilton Garden Inn Atlanta NW-Kennesaw Town Center is seeking a Front Desk Agent to deliver warm, efficient service at check-in/check-out and assist guests with inquiries.

You will manage reservations, coordinate with teams, handle multiple tasks, and maintain a hospitable, safe front desk environment. English proficiency and a flexible schedule, including weekends, are required.

This role emphasizes accuracy, guest satisfaction, and adherence to hotel standards.