Guest Experience Specialist — Front Desk (Part-Time)

Home2Suites by Hilton TRU Kennesaw; Kennesaw (GA); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

Paid Time Off

Health Reimbursement Program

401(k) and matching

Employee Assistance Program

Job summary

Home2Suites by Hilton TRU Kennesaw is looking for a part-time Guest Services / Front Desk Representative to deliver exceptional service. You will be responsible for guest check-in/check-out processes and fulfilling guest requests. This role requires strong communication skills and the ability to handle multiple tasks while providing a friendly environment.

Ideal candidates will have excellent customer service skills and be willing to engage with guests actively. The position also includes basic clerical tasks and maintaining hotel standards, contributing to a positive team culture.

Qualifications

• Must possess strong customer service skills and the ability to communicate effectively.
• Ability to maintain confidentiality and security of guests.
• Must be organized and work well with diverse teams.

Responsibilities

• Deliver outstanding customer service at check-in/check-out.
• Perform clerical and reception duties.
• Communicate effectively with guests and other team members.

Skills

Customer service

Communication skills

Organizational skills

Ability to work under pressure

Tools

PMS reservation systems

PBX phone system

Cash drawer management

Job description

Home2Suites by Hilton TRU Kennesaw is looking for a part-time Guest Services / Front Desk Representative to deliver exceptional service. You will be responsible for guest check-in/check-out processes and fulfilling guest requests. This role requires strong communication skills and the ability to handle multiple tasks while providing a friendly environment.

Ideal candidates will have excellent customer service skills and be willing to engage with guests actively. The position also includes basic clerical tasks and maintaining hotel standards, contributing to a positive team culture.