Front Office Leader: Guest Experience & Operations

Hilton Garden Inn Atlanta NW-Kennesaw Town Center; Kennesaw (GA); On-site; USD 60,000 - 78,000; Full time

Job summary

Hilton Garden Inn Atlanta NW-Kennesaw Town Center is seeking a dynamic Manager on Duty to lead hotel operations, oversee guest relations, reservations, and staffing, and ensure service excellence.

You will coach front office staff, manage budgets and payroll records, and step in as MOD to resolve issues with tact and leadership. Experience in hospitality leadership and front desk is preferred.

Qualifications

• Front office hotel experience required or preferred with leadership roles.
• Minimum two years of team management or supervisory experience.
• Strong communication and guest relations focus.

Responsibilities

• Oversee reservation management and maintain relationships with tech providers.
• Lead associate staffing and payroll records for hotel operations.
• Serve as Manager on Duty when needed and handle guest relations with professionalism.

Skills

Communication

Interpersonal skills

Time management

Financial accounting

Tools

Reservation system

Finance software

Job description

Hilton Garden Inn Atlanta NW-Kennesaw Town Center is seeking a dynamic Manager on Duty to lead hotel operations, oversee guest relations, reservations, and staffing, and ensure service excellence.

You will coach front office staff, manage budgets and payroll records, and step in as MOD to resolve issues with tact and leadership. Experience in hospitality leadership and front desk is preferred.