Front Desk Agent - Guest Experience Leader

Homewood Suites by Hilton Atlanta NW-Kennesaw Town Center; Kennesaw (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

Homewood Suites by Hilton Atlanta NW-Kennesaw Town Center is seeking a Front Desk Agent to deliver exceptional guest service, handle check-ins and check-outs, and support hotel operations. You will assist guests, manage reservations, and ensure a welcoming, seamless stay.

Strong communication, reliability, and a friendly, professional demeanor are essential in this fast-paced, guest-facing role. Flexibility to work varying shifts, including weekends and holidays, is required.

Qualifications

• Previous customer service experience is preferred.
• High school diploma or equivalent is required.
• Flexibility to work varying hours, including weekends and holidays.
• Proficiency in English (spoken, read, and written) is essential.

Responsibilities

• Provide outstanding guest service during check-ins and check-outs.
• Respond to guest inquiries and process payments per hotel standards.
• Manage reservations and confirmations accurately.
• Maintain organized and efficient front desk operations.
• Handle multiple tasks with attention to detail while staying service-focused.
• Communicate with guests, team members, and other departments via phone, email, and written notes, documenting information as needed.
• Resolve guest issues professionally and with a hospitable attitude.
• Provide information about hotel services, amenities, and local attractions; coordinate special requests as needed.

Skills

Customer service

Multitasking

Communication

Education

High school diploma or equivalent

Job description

Homewood Suites by Hilton Atlanta NW-Kennesaw Town Center is seeking a Front Desk Agent to deliver exceptional guest service, handle check-ins and check-outs, and support hotel operations. You will assist guests, manage reservations, and ensure a welcoming, seamless stay.

Strong communication, reliability, and a friendly, professional demeanor are essential in this fast-paced, guest-facing role. Flexibility to work varying shifts, including weekends and holidays, is required.