Guest Experience Specialist

Hampton Inn Washington-Downtown-Convention Center; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Daily Pay

Travel Discounts

Commuter Benefits

Wellness Program

Professional Development

Referral Bonus

Job summary

Hampton Inn Washington-Downtown-Convention Center is seeking a Guest Service Agent to greet, register and service guests in a friendly and courteous manner according to hotel standards.

Responsibilities include checking guests in, processing payments, managing reservations and using the PMS system to handle messages and guest requests. The role emphasizes guest satisfaction, safety and teamwork within a diverse hotel environment.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register guests and assign rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service experience

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Hampton Inn Washington-Downtown-Convention Center is seeking a Guest Service Agent to greet, register and service guests in a friendly and courteous manner according to hotel standards.

Responsibilities include checking guests in, processing payments, managing reservations and using the PMS system to handle messages and guest requests. The role emphasizes guest satisfaction, safety and teamwork within a diverse hotel environment.