Front Desk Guest Experience Specialist

The Bernstein Companies; Newark (DE); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Hampton Inn & Suites Wilmington Christiana is seeking a Front Desk Associate who is friendly, dependable, and guest-focused. You will be one of the first faces guests see, greeting them, checking in, handling reservations and payments, answering questions, and coordinating with other hotel teams to ensure a great stay.

The ideal candidate brings energy, patience, and a hospitality mindset. Prior hotel front desk or customer service experience is a plus, but the right attitude and willingness to

Qualifications

• Welcomes guests and checks in/out efficiently.
• Manages reservations, modifications, cancellations, and guest information.
• Comfortable using computers and hotel systems.

Responsibilities

• Welcome guests and provide efficient check-in/check-out.
• Manage reservations and payments; assist with guest questions.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Balance cash drawer and process transactions.
• Promote hotel services and upgrades.
• Prepare occupancy and revenue reports.

Skills

Guest service

Communication

Multitasking

Hospitality mindset

Computer literacy

Teamwork

Tools

Hotel software

Cash handling

Job description

Description

At the Hampton Inn & Suites Wilmington Christiana, we’re looking for a friendly, dependable, and guest-focused Front Desk Associate who enjoys meeting new people and helping create a great experience from the moment our guests walk through the door.

As a Front Desk Associate, you’ll be one of the first faces our guests see and a go-to person throughout their stay. You’ll welcome and check in guests, manage reservations and payments, answer questions, help solve problems, and work closely with other hotel departments to make sure our guests feel taken care of.

We’re looking for someone who is positive, approachable, organized, and comfortable thinking on their feet. Hotel experience is always a plus, but what matters most is a genuine desire to help people, a willingness to learn, and the ability to stay calm and friendly even when things get busy.

Requirements

What You’ll Do

• Welcome guests and provide a friendly and efficient check-in and check-out experience
• Manage reservations, modifications, cancellations, and guest information
• Process payments and handle cash and credit card transactions accurately
• Answer questions about the hotel, amenities, policies, and local area
• Respond to guest requests and help resolve concerns professionally and promptly
• Communicate with Housekeeping, Maintenance, and other departments to help keep hotel operations running smoothly
• Assist guests with luggage, transportation, packages, messages, and other needs
• Help manage room availability and communicate room status with Housekeeping
• Prepare and assist with daily occupancy and revenue reports
• Balance and reconcile your cash drawer according to hotel procedures
• Promote hotel amenities, services, and available upgrades
• Follow hotel safety and security procedures
• Jump in and help the team wherever needed to create a seamless guest experience

What We’re Looking For

We’re looking for someone who brings great energy, good judgment, and a hospitality mindset to every shift.

Our ideal candidate is someone who:

• Genuinely enjoys working with and helping people
• Is friendly, professional, and approachable
• Is dependable and punctual
• Communicates well with guests and coworkers
• Can multitask and stay organized in a fast-paced environment
• Handles challenges and guest concerns with patience and composure
• Is comfortable using computers and learning hotel systems
• Works well independently and as part of a team
• Is flexible to work a variety of shifts, including weekends and holidays based on hotel needs
• Has previous hotel, front desk, or customer service experience preferred, but not required for the right candidate

This position requires the ability to stand for extended periods, move throughout the front desk and lobby areas, use computers and other office equipment throughout the shift, and occasionally lift or carry items up to 30 pounds.

Why Join Us?

You’ll be joining more than just the team at the Hampton Inn & Suites Wilmington Christiana , you’ll be part of TBC Hotels, a hospitality company with more than 40 years of experience built around great people, strong relationships, and memorable hotels.

We believe great hotels start with great people. We value relationships, integrity, hospitality, entrepreneurial grit, and building a lasting impact. We want team members who take ownership, support one another, and understand that every role contributes to the guest experience.

If you’re someone who works hard, notices the details, takes pride in a job well done, and wants to be part of a team where your work truly matters, we’d love to meet you.

Great Relationships. Great Hotels.

Apply today and join the team!