Front Desk Guest Experience Specialist

The Bernstein Companies; Newark, Northern (DE, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Hampton Inn & Suites Wilmington Christiana is seeking a Front Desk Associate who is friendly, dependable, and guest-focused. You will be one of the first faces guests see, greeting them, checking in, handling reservations and payments, answering questions, and coordinating with other hotel teams to ensure a great stay.

The ideal candidate brings energy, patience, and a hospitality mindset. Prior hotel front desk or customer service experience is a plus, but the right attitude and willingness to

Qualifications

• Welcomes guests and checks in/out efficiently.
• Manages reservations, modifications, cancellations, and guest information.
• Comfortable using computers and hotel systems.

Responsibilities

• Welcome guests and provide efficient check-in/check-out.
• Manage reservations and payments; assist with guest questions.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Balance cash drawer and process transactions.
• Promote hotel services and upgrades.
• Prepare occupancy and revenue reports.

Skills

Guest service

Communication

Multitasking

Hospitality mindset

Computer literacy

Teamwork

Tools

Hotel software

Cash handling

Job description

Hampton Inn & Suites Wilmington Christiana is seeking a Front Desk Associate who is friendly, dependable, and guest-focused. You will be one of the first faces guests see, greeting them, checking in, handling reservations and payments, answering questions, and coordinating with other hotel teams to ensure a great stay.

The ideal candidate brings energy, patience, and a hospitality mindset. Prior hotel front desk or customer service experience is a plus, but the right attitude and willingness to