Front Desk Associate / Hotel - Hurricane WV

VP Management; Hurricane (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Hampton Inn-Downtown seeks a friendly, customer service-oriented Front Desk Associate to join our team. You will greet guests, answer calls, and direct inquiries while maintaining a clean, organized front desk and public areas.

Experience in a fast-paced hotel setting is ideal, with responsibilities including updating guest records and handling payments. The role requires a high school diploma or equivalent, strong communication, and an outgoing personality.

Qualifications

• 1-2 years of customer service experience preferred.
• Excellent written and verbal communication skills.
• Friendly and outgoing personality with a professional demeanor.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Greet and welcome guests; provide prompt, courteous service.
• Answer calls and route inquiries to the correct department; take messages.
• Maintain cleanliness and organization of the front desk and public areas.
• Handle payments and update guest records in the reservation system.

Skills

Customer service

Communication

Calm under pressure

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Property Management System (PMS)

Job description

Hampton Inn-Downtown

The first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.

Duties & Responsibilities

• Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner
• Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary
• Maintain cleanliness and organization of the front desk area and common areas
• Adhere to all company policies and procedures
• Handle sensitive and confidential information with discretion
• Update and maintain guest records in the reservation system
• Process payments and reconcile cash drawer at the end of each shift
• Generate reports as needed
• Stand up for 6-8hours each day.

• Handle check in, check out, and other transaction inquiries.

Required Skills and Qualifications

• High school diploma or equivalent
• 1-2 years customer service experience
• Excellent communication skills, both written and verbal
• Friendly and outgoing personality
• Ability to stay calm and professional under pressure
• Strong organizational skills and attention to detail

Preferred Skills and Qualifications

• Previous experience working in a hotel or related industry
• Proficiency with computers and software programs, including Microsoft Office and property management systems

Job Types: Full-time, Part-time