Front Desk Guest Experience Specialist

IHG Hotels & Resorts; Hinesville (GA); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

IHG Hotels & Resorts in Georgia seeks a Front Desk Agent to greet guests, manage check-in/check-out, and handle transactions professionally. You will be the first point of contact, providing a warm welcome and local insights to ensure a seamless stay.

Ideal candidates bring strong communication and customer service skills, with at least 1 year in front desk roles, plus basic computer proficiency. Night/weekend/holiday flexibility is required.

Qualifications

• High school diploma or equivalent required; college degree a plus.
• Experience in front desk or guest service preferred (1 year).
• Strong communication and problem-solving skills; ability to upsell and handle transactions.

Responsibilities

• Greet guests and manage check-in/check-out with accuracy.
• Handle cash and credit transactions and balance at shift end.
• Acknowledge and assist guests with local knowledge and requests.
• Record guest preferences and respond to inquiries and concerns promptly.
• Upsell hotel services and inform guests about local events.
• Follow safety procedures and maintain brand standards.

Skills

Customer service

Communication

Cash handling

Guest relations

Problem solving

Tech-savvy

Education

High school diploma

College degree (bonus)

Job description

IHG Hotels & Resorts in Georgia seeks a Front Desk Agent to greet guests, manage check-in/check-out, and handle transactions professionally. You will be the first point of contact, providing a warm welcome and local insights to ensure a seamless stay.

Ideal candidates bring strong communication and customer service skills, with at least 1 year in front desk roles, plus basic computer proficiency. Night/weekend/holiday flexibility is required.