Guest Experience Concierge | Front Desk Pro

IHG Hotels & Resorts; Augusta (GA); Vor Ort; USD 22.000 - 29.000; Vollzeit

Benefits dieser Stelle

Uniform provided

Room discounts

Training programs

Zusammenfassung

IHG Hotels & Resorts in Augusta, GA is seeking a Front Desk Agent to provide a warm welcome, handle guest check-in/out, process payments, and offer tailored recommendations while anticipating guest needs.

The role emphasizes strong communication and problem-solving skills, fluency in the local language, and basic computer literacy. This is a non-exempt, full-time position with competitive pay and benefits, including uniforms and hotel discounts.

Qualifikationen

• Communication skills — guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language — extra language skills would be great, but not essential.
• Literate and tech-savvy — you’ll need a good grasp of reading, writing, basic maths and computer skills.

Aufgaben

• Kicking off truly memorable guest experiences with the warmest of welcomes.
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone.
• Taking, managing, and receiving payments for guest bookings.
• Making the check-in and check-out process feel swift and seamless.
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations.
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations.

Kenntnisse

Communication skills

Problem-solving

Fluency in local language

Tech literacy

Jobbeschreibung

IHG Hotels & Resorts in Augusta, GA is seeking a Front Desk Agent to provide a warm welcome, handle guest check-in/out, process payments, and offer tailored recommendations while anticipating guest needs.

The role emphasizes strong communication and problem-solving skills, fluency in the local language, and basic computer literacy. This is a non-exempt, full-time position with competitive pay and benefits, including uniforms and hotel discounts.