Guest Experience Concierge

Holiday-Inn; Peachtree City (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Holiday-Inn in Peachtree City, GA, seeks a friendly Front Desk Agent to provide excellent guest service throughout stay. You will handle reservations, check-ins and check-outs, and answer calls while recommending local attractions.

Ideal candidates have at least 1 year of customer-facing experience, strong English communication, and the ability to work weekends and holidays as needed. You will collaborate with hotel teams to ensure guest satisfaction and safety procedures are upheld.

Qualifications

• Minimum 1 year of customer-facing experience.
• Effective verbal and written communication in English.
• Willing to work weekends and holidays based on business needs.

Responsibilities

• Stay guest focused and nurture an excellent guest experience.
• Answer telephone, make reservations, check guests in, check guests out.
• Act as hotel concierge for guests.
• Communicate with other hotel departments and guests.
• Provide recommendations for local area and attractions.
• Follow safety procedures and Guest Services operating procedures.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Attention to detail

Team player

Availability weekends

Tools

HotelKey PMS

Job description

Holiday-Inn in Peachtree City, GA, seeks a friendly Front Desk Agent to provide excellent guest service throughout stay. You will handle reservations, check-ins and check-outs, and answer calls while recommending local attractions.

Ideal candidates have at least 1 year of customer-facing experience, strong English communication, and the ability to work weekends and holidays as needed. You will collaborate with hotel teams to ensure guest satisfaction and safety procedures are upheld.