Guest Experience Agent

IHG Hotels & Resorts; Augusta (GA); On-site; USD 36,000 - 38,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training programs

Job summary

IHG Hotels & Resorts in Augusta, GA is seeking a Front Desk Agent to greet guests, process check-ins/outs, and handle payments accurately while delivering local insights and tailored recommendations. You will respond to guest requests with warmth, manage bookings, and be a trusted first point of contact, ensuring a seamless, welcoming experience that mirrors our brand promise.

This non-exempt role offers a competitive hourly rate and benefits, including uniforms, generous room discounts, and

Qualifications

• Excellent communication and guest-service skills.
• Ability to resolve issues and turn them into positive guest experiences.
• Fluency in the local language is preferred but not required.
• Comfort with reading, writing, basic math and computer skills.

Responsibilities

• Kicking off truly memorable guest experiences with the warmest of welcomes.
• Acknowledging IHG Rewards Club members and returning guests in person or by phone.
• Taking, managing, and receiving payments for guest bookings.
• Making check-in and check-out swift and seamless.
• Anticipating guests' needs and offering tailored recommendations.
• Being the trusted contact for guests with bill issues or restaurant suggestions.

Skills

Communication

Problem solving

Language skills

Tech literacy

Job description

IHG Hotels & Resorts in Augusta, GA is seeking a Front Desk Agent to greet guests, process check-ins/outs, and handle payments accurately while delivering local insights and tailored recommendations. You will respond to guest requests with warmth, manage bookings, and be a trusted first point of contact, ensuring a seamless, welcoming experience that mirrors our brand promise.

This non-exempt role offers a competitive hourly rate and benefits, including uniforms, generous room discounts, and