Front Desk Guest Experience Specialist

HHM Hospitality; Harlingen (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Time Off

401k Match

Daily Pay

Life Insurance

TELUS Health

Travel Discounts

Transit Benefits

EAP & Wellness

Education/Development

Referral Bonus

Job summary

HHM Hospitality seeks a Guest Service Agent in Harlingen, TX. You will greet guests, check them in, handle reservations, process payments and respond to requests with courtesy and efficiency.

Experience in customer service and familiarity with PMS systems are preferred. The role may require standing for extended periods and some weekend shifts. The team emphasizes guest satisfaction and safety standards.

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests upon arrival and assist with needs.
• Register and assign guests to rooms and process payments.
• Make and confirm reservations; balance accounts and conduct audits as needed.
• Transmit and receive messages via telephone or PMS system.
• Respond to guest requests promptly and resolve complaints or escalate when needed.
• Secure valuables in hotel safe when required; assist with luggage and breakfast areas during peak times.
• Maintain high guest-satisfaction scores and support overall hotel goals.
• Follow safety guidelines and use safety equipment as required.
• Perform other duties as requested by management.

Skills

Customer service

Communication

Problem solving

Education

High School diploma

Tools

PMS systems

Job description

HHM Hospitality seeks a Guest Service Agent in Harlingen, TX. You will greet guests, check them in, handle reservations, process payments and respond to requests with courtesy and efficiency.

Experience in customer service and familiarity with PMS systems are preferred. The role may require standing for extended periods and some weekend shifts. The team emphasizes guest satisfaction and safety standards.