Front Desk Guest Experience Specialist

HHM Hospitality; Weatherford (TX); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Employee Assistance and Wellness

Job summary

HHM Hotels in Weatherford is looking for a Guest Service Agent to greet and register guests while ensuring their satisfaction. The role involves assisting with reservations, computing bills, and responding to guest inquiries professionally.

You will be part of a dynamic team with opportunities for growth. Excellent customer service skills and knowledge of PMS systems will be beneficial. HHM Hotels offers competitive wages along with health benefits, paid time off, and travel discounts.

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register and service guests in a friendly and courteous manner.
• Register and assign guests to hotel rooms.
• Compute bills, collect payments, and make change for guests.
• Respond to guest requests in a timely manner.
• Secure guests' valuables in hotel safe or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

HHM Hotels in Weatherford is looking for a Guest Service Agent to greet and register guests while ensuring their satisfaction. The role involves assisting with reservations, computing bills, and responding to guest inquiries professionally.

You will be part of a dynamic team with opportunities for growth. Excellent customer service skills and knowledge of PMS systems will be beneficial. HHM Hotels offers competitive wages along with health benefits, paid time off, and travel discounts.