Guest Experience Agent — Front Desk

Courtyard by Marriott Harlingen; Harlingen (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health,保险

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

TELUS Health access

Travel Discounts

Commuter Transit/ Parking benefits

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

Courtyard by Marriott Harlingen is seeking a friendly Guest Service Agent to greet guests and assist with their needs while ensuring a smooth arrival experience. You will check guests in, assign rooms, and process payments in line with brand standards.

You will manage reservations and billing through the PMS, respond to guest requests, and help with breakfast duties when needed. This role emphasizes hospitality, accuracy and teamwork to boost guest satisfaction.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs promptly.
• Register and assign guests to hotel rooms using the PMS.
• Establish methods of payment and verify credit.
• Make and confirm reservations; compute bills and handle payments.
• Transmit messages using the PMS system and respond to requests.
• Receive and resolve guest complaints, escalating if necessary.

Skills

Customer service

Communication

Teamwork

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Courtyard by Marriott Harlingen is seeking a friendly Guest Service Agent to greet guests and assist with their needs while ensuring a smooth arrival experience. You will check guests in, assign rooms, and process payments in line with brand standards.

You will manage reservations and billing through the PMS, respond to guest requests, and help with breakfast duties when needed. This role emphasizes hospitality, accuracy and teamwork to boost guest satisfaction.