Guest Experience Specialist

BC LYND Hospitality; Harlingen (TX); Vor Ort; USD 17.000 - 25.000; Vollzeit

Zusammenfassung

Hilton Garden Inn in Harlingen, Texas seeks a Front Desk Agent responsible for welcoming guests, managing check-in/check-out, and providing information on local attractions. You will ensure a smooth, friendly experience and coordinate with housekeeping to ready rooms.

The role requires at least a high school diploma, strong communication and organizational skills, and familiarity with hotel management software.

Qualifikationen

• High school diploma or equivalent required.
• Associate degree in hospitality management preferred.
• Minimum 1 year in a customer service role; hospitality front desk experience desirable.
• Familiarity with hotel management software and reservations systems preferred.

Aufgaben

• Greet and welcome guests upon arrival.
• Manage check-in and check-out efficiently.
• Maintain accurate guest records and transactions.
• Coordinate with housekeeping and maintenance to prepare rooms.
• Provide information about hotel services and local attractions.
• Handle guest inquiries and resolve issues professionally and promptly.
• Process payments and manage cash transactions.
• Assist with reservations and room assignments.
• Ensure front desk area is clean and organized.
• Collaborate with other departments to enhance guest satisfaction.

Kenntnisse

Customer service

Communication

Organizational skills

Problem-solving

Professional demeanor

Ausbildung

High school diploma or equivalent

Associate degree in hospitality management (preferred)

Tools

Hotel management software

Reservation systems

Jobbeschreibung

Hilton Garden Inn in Harlingen, Texas seeks a Front Desk Agent responsible for welcoming guests, managing check-in/check-out, and providing information on local attractions. You will ensure a smooth, friendly experience and coordinate with housekeeping to ready rooms.

The role requires at least a high school diploma, strong communication and organizational skills, and familiarity with hotel management software.