Front Desk Guest Experience Specialist

Pier B Resort Hotel; Duluth (MN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) with Employer Match

Health Insurance

Paid Time Off (PTO)

Employer-Paid Life Insurance

Voluntary Life Insurance

Voluntary STD / LTD

Job summary

A hospitality establishment in Duluth, Minnesota is seeking a Guest Service Agent to join the front desk team. This role is crucial for creating a welcoming guest experience by greeting arrivals, checking guests in and out, and managing inquiries with professionalism. Candidates should have a high school diploma and experience in customer service, alongside strong communication and organizational skills. The position offers a supportive work environment with competitive employee benefits and the chance for professional growth.

Qualifications

• High school diploma or equivalent; additional hospitality training is a plus.
• Proven experience in customer service or front desk operations preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Check guests in and out efficiently using the hotel management system.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.

Skills

Customer service experience

Communication skills

Multitasking

Proficiency with hotel management software

Organizational skills

Friendly demeanor

Education

High school diploma or equivalent

Tools

Hotel management software

MS Office Suite

Job description

A hospitality establishment in Duluth, Minnesota is seeking a Guest Service Agent to join the front desk team. This role is crucial for creating a welcoming guest experience by greeting arrivals, checking guests in and out, and managing inquiries with professionalism. Candidates should have a high school diploma and experience in customer service, alongside strong communication and organizational skills. The position offers a supportive work environment with competitive employee benefits and the chance for professional growth.