Guest Experience & Front Desk Specialist

OCI Hospitality; Duluth (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

OCI Hospitality in Duluth, Minnesota, is seeking a dedicated guest service team member. This role involves providing exceptional service to guests, handling inquiries, and ensuring satisfaction during their stay. Candidates should demonstrate strong interpersonal and organizational skills, with the ability to thrive in stressful situations. Professionalism and attention to detail are crucial. Join our team and help create a welcoming atmosphere for all our guests!

Qualifications

• Strong interpersonal and communication skills are essential for addressing guest needs.
• Organizational skills required for managing guest accounts and reports.
• Ability to maintain professionalism in stressful situations.

Responsibilities

• Provide exceptional guest service and address inquiries promptly.
• Register and process guests during arrival and departure.
• Maintain cleanliness in public areas and hotel office.

Skills

Strong interpersonal and communication skills

Strong organizational skills

Attention to detail

Ability to handle stressful situations

Job description

OCI Hospitality in Duluth, Minnesota, is seeking a dedicated guest service team member. This role involves providing exceptional service to guests, handling inquiries, and ensuring satisfaction during their stay. Candidates should demonstrate strong interpersonal and organizational skills, with the ability to thrive in stressful situations. Professionalism and attention to detail are crucial. Join our team and help create a welcoming atmosphere for all our guests!