Guest Experience Agent — Front Desk

Plazahotelelpaso; Saint Paul (MN); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Employee Assistance and Wellness Program

Travel Discounts

Referral Bonus Program

Job summary

A hospitality company is seeking a Guest Service Agent in Saint Paul, Minnesota. The role involves greeting and serving guests, managing registrations, and ensuring guest satisfaction. Ideal candidates possess customer service experience and are familiar with PMS systems. Employees will enjoy competitive wages, medical insurance, and professional development opportunities. This position may require working varied schedules and physical tasks.

Qualifications

• Prior customer service experience or equivalent training is required.
• Knowledge of PMS systems is preferred.

Responsibilities

• Greet guests and assist with needs.
• Register and assign guests to rooms.
• Handle payments and reservations.
• Resolve guest complaints effectively.
• Ensure overall guest satisfaction.

Skills

Customer Service Experience

Knowledge of PMS Systems

Education

High School Diploma or Equivalent

Job description

A hospitality company is seeking a Guest Service Agent in Saint Paul, Minnesota. The role involves greeting and serving guests, managing registrations, and ensuring guest satisfaction. Ideal candidates possess customer service experience and are familiar with PMS systems. Employees will enjoy competitive wages, medical insurance, and professional development opportunities. This position may require working varied schedules and physical tasks.