Front Desk Guest Service Agent — PTO, 401(k) & Health Benefits

Leisure Hotel; Duluth (MN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) with Employer Match

Health Insurance

Paid Time Off (PTO)

Employer-Paid Life Insurance

Voluntary Life Insurance

Voluntary STD / LTD

Job summary

A leading hotel chain in Duluth, Minnesota is seeking a Guest Service Agent to greet and assist guests, manage reservations, and provide exceptional customer service. Ideal candidates will possess a high school diploma and relevant experience, along with strong communication and multitasking skills. This position offers a friendly work environment with competitive employee benefits, including health insurance, a 401(k) plan, paid time off, and more.

Qualifications

• High school diploma or equivalent; additional hospitality training is a plus.
• Proven experience in customer service or front desk operations preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Check guests in and out efficiently using the hotel management system.
• Handle guest inquiries, requests, and complaints with professionalism.

Skills

Customer service experience

Excellent communication

Organizational skills

Multitasking abilities

Education

High school diploma or equivalent

Tools

Hotel management software

MS Office Suite

Job description

A leading hotel chain in Duluth, Minnesota is seeking a Guest Service Agent to greet and assist guests, manage reservations, and provide exceptional customer service. Ideal candidates will possess a high school diploma and relevant experience, along with strong communication and multitasking skills. This position offers a friendly work environment with competitive employee benefits, including health insurance, a 401(k) plan, paid time off, and more.