Front Desk Guest Experience Agent

Mehr Consultancy; Mankato (MN); On-site; USD 13,776 - 22,041; Full time

Job summary

Mehr Consultancy in Minnesota seeks a friendly Front Desk Agent to deliver excellent service to guests. The ideal candidate will communicate clearly, solve problems, and handle conflicts with professionalism.

You will greet guests, manage reservations, and ensure a welcoming lobby experience. Responsibilities include checking guests in and out, handling requests, processing payments, coordinating with housekeeping, and providing local information.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Proficiency in Windows OS and office software.

Responsibilities

• Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
• Handle guest requests and complaints promptly and professionally.
• Manage cash drawer and process payments (room charges, cash, debit, or credit).
• Keep the front desk area and lobby clean and organized.
• Coordinate with housekeeping to ensure room readiness for guests.
• Provide guests with directions and information about the property and local attractions.
• Answer guest calls, messages, and process requests or concerns.
• Run daily reports and ensure the accuracy of information.
• Assist guests with special requests and ensure their satisfaction.
• Follow all company policies, and safety procedures, and maintain confidentiality of guest information.

Skills

Communication

Customer service

Conflict resolution

Problem solving

Independent work

Teamwork

Windows OS

Office software

Education

High school diploma or equivalent

Tools

Windows OS

Office software

Job description

Mehr Consultancy in Minnesota seeks a friendly Front Desk Agent to deliver excellent service to guests. The ideal candidate will communicate clearly, solve problems, and handle conflicts with professionalism.

You will greet guests, manage reservations, and ensure a welcoming lobby experience. Responsibilities include checking guests in and out, handling requests, processing payments, coordinating with housekeeping, and providing local information.