Front Desk Guest Experience Specialist

White Lodging; Chicago (IL); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

DailyPay

401(k) with company match

Paid time off (PTO) with rollover

Discounts on hotel rooms, dining, and

Career growth opportunities

Job summary

White Lodging, a hospitality company operating premium-brand hotels in major U.S. cities, is hiring a Front Desk Agent in Chicago. You will warmly welcome guests, check them in/out, handle reservations, and ensure a seamless guest experience.

The role emphasizes strong communication, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment often requiring long hours, weekends, and holidays.

Qualifications

• Excellent communication and interpersonal skills.
• Strong guest-service orientation and problem-solving abilities.
• Ability to adapt to a fast-paced, guest-facing environment.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

Skills

Communication

Customer service

Flexibility

Teamwork

Positive attitude

Job description

White Lodging, a hospitality company operating premium-brand hotels in major U.S. cities, is hiring a Front Desk Agent in Chicago. You will warmly welcome guests, check them in/out, handle reservations, and ensure a seamless guest experience.

The role emphasizes strong communication, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment often requiring long hours, weekends, and holidays.