Guest Experience Agent – Front Desk

Loews Hotels, LLC.; Chicago (IL); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Health benefits and retirement plans

Paid sick days and paid time off

Training & development opportunities

Tuition reimbursement

Pet insurance and bereavement

Hotel rates and other discounts

Discounted parking

Complimentary meals in Team Member Caf

Complimentary fitness center access

Community volunteering opportunities

Eligibility varies by position

Job summary

Loews Chicago Hotel is seeking a Front Office Agent who will be the face of our property, greeting guests with warmth and professionalism from check-in to check-out. You will balance hospitality with accuracy, helping create memorable stays in a fast-paced environment near Navy Pier and the Magnificent Mile.

This role requires standing for long periods, weekend/evening availability, and familiarity with guest payments.

Qualifications

• Guest service experience in hospitality preferred.
• Experience with Property Management System, Opera preferred.
• Ability to stand and walk for long periods of time.
• Ability to work weekends, evenings and holidays as necessary.

Responsibilities

• Greet and register guests with warmth and professionalism.
• Assign rooms meeting guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities and local attractions.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest service

Clear communication

Problem solving

Teamwork

Attention to detail

Tools

Opera System

Job description

Loews Chicago Hotel is seeking a Front Office Agent who will be the face of our property, greeting guests with warmth and professionalism from check-in to check-out. You will balance hospitality with accuracy, helping create memorable stays in a fast-paced environment near Navy Pier and the Magnificent Mile.

This role requires standing for long periods, weekend/evening availability, and familiarity with guest payments.