Front Office Leader — Guest Experience & Growth

White Lodging Services, Inc.; Bedford Park (IL); On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

Benefits from day 1

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid parental leave

DailyPay

Employee Assistance Program (EAP)

Discounts on hotel rooms

Job summary

White Lodging Services, Inc. is seeking a Front Desk Manager to lead daily front office operations at one of our premium hotel properties in Illinois.

You will coach and develop front desk agents and supervisors, drive guest service excellence, and ensure operational efficiency across shifts. Bring hotel front office leadership experience, a passion for hospitality, and a track record of building high-performing teams.

Qualifications

• Prior hotel front office leadership or supervisory experience—preferred; experience at a branded hotel, upscale property, or premium hotel environment strongly preferred.
• A genuine passion for guest service and a positive, solutions‑oriented attitude—you set the tone for your team and your guests on every shift.
• A proven commitment to developing and coaching hotel front desk associates—you create the environment your team needs to thrive, grow, and build long‑term hospitality careers.
• Strong creative problem‑solving skills with the ability to execute operational strategies and consistently deliver results in a fast‑paced hotel front office environment.
• Familiarity with hotel property management systems (PMS) and front office operations software—experience with brand‑specific systems a plus

Responsibilities

• Lead all daily shift operations of the hotel Front Office department — managing front desk workflow, guest service standards, and team performance across every shift
• Provide hands‑on leadership, associate training, and shift flow management — coaching front desk agents and supervisors to consistently deliver exceptional hotel guest service
• Create proactive hiring plans and actively participate in hourly associate interviews to build and maintain a high‑performing front office team
• Serve as a guest service ambassador for the hotel — modeling the highest standard of hospitality and ensuring all front desk associates do the same at every guest touchpoint
• Perform hands‑on front desk duties as needed while managing key operational responsibilities, including financial reporting, payroll processing, and associate scheduling

Skills

Front desk leadership

Guest service excellence

Staff coaching

PMS software

Hospitality operations

Tools

Hotel PMS

Job description

White Lodging Services, Inc. is seeking a Front Desk Manager to lead daily front office operations at one of our premium hotel properties in Illinois.

You will coach and develop front desk agents and supervisors, drive guest service excellence, and ensure operational efficiency across shifts. Bring hotel front office leadership experience, a passion for hospitality, and a track record of building high-performing teams.