Front Desk Guest Experience Specialist

Bn-Management-Co-; Chalmette (LA); Hybrid; USD 24,000 - 36,000; Full time

Job summary

GetHired, Inc. is looking for a Hotel Desk Agent to warmly greet guests and assist with front desk operations. The role includes checking in guests, managing room assignments and keys, and handling payments to ensure a smooth checkout experience.

The ideal candidate will have a high school diploma or GED and a background in customer service, with the ability to manage multiple tasks in a busy hotel environment. This position is typically on-site in Chalmette, LA and may require weekend shifts.

Qualifications

• High school diploma or GED required.
• Customer service background required.

Responsibilities

• Greet guests and welcome them to the property.
• Assigns rooms and issues keys, never disclosing room numbers aloud.
• Maintain room availability and update front desk records.
• Collect and distribute cash and process payments.
• Prepare bills and collect payment for visits.
• Assist in resolving billing discrepancies and inquiries.
• Answer inquiries about hotel services and local area amenities.
• Secure guests' valuables in the safe.
• Provide recommendations for nearby dining and attractions.
• Answering calls with brand-appropriate verbiage.
• Maintain hotel records and ensure data accuracy.
• Do not open doors for guests who forget keys; guide them to the front desk.

Skills

Customer service

Communication

Cash handling

Multi-tasking

Problem solving

Education

High school diploma or GED

Job description

GetHired, Inc. is looking for a Hotel Desk Agent to warmly greet guests and assist with front desk operations. The role includes checking in guests, managing room assignments and keys, and handling payments to ensure a smooth checkout experience.

The ideal candidate will have a high school diploma or GED and a background in customer service, with the ability to manage multiple tasks in a busy hotel environment. This position is typically on-site in Chalmette, LA and may require weekend shifts.