Guest Experience Specialist (Hotel Front Desk)

Residence Inn Elmwood; Elmwood (LA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement

Professional development opportunities

Positive and supportive work环境

Job summary

GetHired, Inc. is seeking a friendly Front Desk Agent for our hotel in Louisiana. You will manage reservations, check guests in and out, and respond to guest needs with courtesy and efficiency.

The role requires strong customer service, good communication, and the ability to multitask in a fast-paced environment. Evening/weekend availability is often needed; training and advancement opportunities are provided.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Office software

Reservation systems

Tools

Reservation software

Microsoft Office

Job description

GetHired, Inc. is seeking a friendly Front Desk Agent for our hotel in Louisiana. You will manage reservations, check guests in and out, and respond to guest needs with courtesy and efficiency.

The role requires strong customer service, good communication, and the ability to multitask in a fast-paced environment. Evening/weekend availability is often needed; training and advancement opportunities are provided.