Front Desk Guest Experience Specialist

Drury Hotels Company, LLC; Pigeon Forge (TN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Quarterly bonus

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Career growth

Health benefits

401(k)

Employee assistance

Job summary

Drury Hotels is hiring a Guest Service Agent at our Pigeon Forge location. You will greet guests, check them in and out, promote programs, and maintain records with a friendly and efficient approach.

The role includes assisting with breakfast and Kickback service, cash handling, and ensuring a high standard of hospitality. We value warm personalities, attention to detail, and reliable teamwork in a fast-paced front desk environment.

Qualifications

• Friendly, efficient, courteous service to guests.
• Ability to check in/out guests and promote programs.
• Experience with money handling and cash register.

Responsibilities

• Check guests in and out with a smile.
• Maintain guest records and cash handling.
• Promote company programs and ensure guest satisfaction.
• Assist with breakfast service and evening Kickback.

Skills

Customer service

English proficiency

Cash handling

Multitasking

Communication

Job description

Drury Hotels is hiring a Guest Service Agent at our Pigeon Forge location. You will greet guests, check them in and out, promote programs, and maintain records with a friendly and efficient approach.

The role includes assisting with breakfast and Kickback service, cash handling, and ensuring a high standard of hospitality. We value warm personalities, attention to detail, and reliable teamwork in a fast-paced front desk environment.