Front Desk Guest Services Associate | Flexible Scheduling

Drury Hotels Company; Pittsburgh (Allegheny County); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Mentorship and development plans

Management training

Company 401(k) match

Job summary

Drury Hotels in Pittsburgh is seeking a Guest Service Agent to warmly welcome guests, handle front desk tasks, and promote our programs. You will maintain guest records, assist with breakfast and Kickback service, handle transactions, and resolve issues with a +1 Service attitude. The role offers a friendly team environment and room for growth.

Ideal candidates are organized, friendly, and able to multitask, with solid English communication. On-site work in Pittsburgh with some shift variety.

Qualifications

• Warm and friendly manner in relating to and interacting with the public
• Attention to detail while handling multiple tasks
• Ability to speak and receive direction in English

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, setup, guest service, and clean-up.

Job description

Drury Hotels in Pittsburgh is seeking a Guest Service Agent to warmly welcome guests, handle front desk tasks, and promote our programs. You will maintain guest records, assist with breakfast and Kickback service, handle transactions, and resolve issues with a +1 Service attitude. The role offers a friendly team environment and room for growth.

Ideal candidates are organized, friendly, and able to multitask, with solid English communication. On-site work in Pittsburgh with some shift variety.